Frequently Asked Questions
Everything you need to know about our premium tea blends and delivery.
How should I store my tea to maintain its freshness?
To preserve the delicate flavors, store your tea in a cool, dry place away from direct sunlight, strong odors, and moisture. We recommend keeping it in its original foil packaging or an airtight container.
Do you offer international shipping?
Yes, we ship our premium blends worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your tea's journey to your doorstep.
What is your return policy for food products?
Due to the nature of our products, we can only accept returns on items that are damaged or incorrect. Please contact our customer service team within 14 days of receipt if there is an issue with your order.
Are Twinings tea bags biodegradable?
We are committed to sustainability. The majority of our tea bags are made from plant-based materials and are industrially compostable, and we are working toward making our entire range fully biodegradable.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.