Returns & Exchanges

At Twinings, we want you to be completely satisfied with your tea experience. If your order arrives damaged or incorrect, we offer a hassle-free return policy within 30 days of purchase to ensure you enjoy the perfect cup.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team with your order number and details regarding the item you wish to return or exchange.

• 2.
  Verify Eligibility

  Ensure the tea packaging is unopened and in its original condition, or provide photographic evidence if the product arrived damaged.

• 3.
  Ship Item Back

  Once approved, use the provided prepaid shipping label to send the items back to our distribution center for inspection.

• 4.
  Receive Refund

  After we receive and process your return, a refund will be issued to your original payment method within 7 to 10 business days.